IT Support Package Inclusions PDF  | Print |  E-mail

What's Included?

You can choose from any of the 5 support packages we offer. In addition, if you require a custom IT Support Services package, please call us and we can customize something that will fit your needs. All packages include:

  • instant access to one of our certified engineers via the chat window.
  • remote access and control of your pc/workstation/server if necessary
  • Complete documentation of your issue and followup
  • Documented recommendations
  • Full access to our forum

Package options:

15 minute option Most people select this when they have a quick question to ask or they fogot how to do something.  It is very convenient when you have an expert just a click away to help you get your project out.
30 - 60 minutes options These are our most popular selections.  Most issues can be handled within 60 minutes (60 minutes is by far the most selected option)
2 - 3 Hour option If you are having network issues or you need server support, we recommend selecting either the 2 or 3 hour option.  In addition, these options are great for those who would like to get a little training on Office or other apps.

 

 Remember, we offer a 100% satisfaction guarantee, so rest assured, you're in good hands.

 
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